Privacy Policy

Effective Date: November 4, 2025

Introduction

Enegma is a software-as-a-service platform operated by TANGERINE VENTURES PVT. LTD. This policy governs collection and use of information from users of our AI-driven voice platform that resolves tasks at scale through intelligent automation and voice-based interactions.

Section highlights summarize content but don't replace full clause reading. This policy may be revised; users should check regularly. Non-agreement means users shouldn't access services. Using the services constitutes acceptance.

1. Data Collected and Use Cases

The company collects:

  • Personal identifiers (name, address, phone, email, password)
  • User-provided content (documents, SOPs, FAQs, uploaded files)
  • Payment information (card details, GST numbers, transfer modes)
  • Usage analytics (pages viewed, time spent, log data)
  • Device data (OS, timezone, browser type, storage info)

Purposes: Account creation, payment processing, service delivery, customer support, service improvement, and personalization.

Sharing: Data shared with service providers, payment processors, analytics services, and third parties on a "need-to-know basis." The company does not sell or share your data for other purposes.

1.1 Collection Methods

Information gathered through:

  • Direct user input during signup
  • Automatic collection via cookies and tracking technologies
  • Third-party sources (with authorization)

1.2 Legal Bases

Processing relies on:

  • Contract performance
  • Legitimate business interests
  • User consent
  • Legal compliance

1.3 Information Sharing

Data shared with:

  • Service providers and vendors
  • Business entities during mergers/acquisitions
  • Affiliates
  • Law enforcement (when required)
  • Accountants, lawyers, auditors

2. Data Storage and Security

The company employs industry standard protections:

  • Security and authorization policies
  • Encrypted HTTPS connections
  • Strict access controls
  • Firewalls on systems handling user data

Limitations: No method of transmission over the internet is entirely secure, and we cannot guarantee its absolute security.

Data generally stays within user jurisdictions; transfers comply with applicable law and occur under contract. Breach notification follows applicable regulations.

3. User Rights

3.1 Data Access and Portability

Users may request copies of personal information in structured, commonly used, and machine-readable format where processing involved consent, contract performance, or automated means.

3.2 Rectification

Users can request correction of inaccurate or incomplete information.

3.3 Erasure

Users may request deletion subject to legal retention requirements. However, deletion may prevent service provision.

3.4 Withdrawing Consent

Users can withdraw consent via account settings or direct communication. Withdrawal doesn't affect prior lawful processing.

3.5 Restriction of Processing

Users can limit usage where they contest accuracy, processing is unlawful, data is no longer needed, or objections are pending.

3.6 Objection to Processing

Users can object to processing for direct marketing or legitimate interest purposes.

3.7 Appeal/Complaints

Dissatisfied users can email grievance officers; complaints can be filed with regulatory authorities.

3.8 Opting-out

Users may opt-out of marketing communications and, in some circumstances, profiling and ad targeting.

3.9 Do Not Track

The company doesn't respond to Do Not Track browser signals.

4. Data Retention

Data retained based on:

  • Ongoing relationship length
  • Legal obligations
  • Legal position considerations (statutes of limitations, litigation)

5. Communications

Service-related announcements sent via SMS or email are mandatory; users cannot opt-out.

6. Children's Data

Services aren't directed at those under 18. Minors cannot self-register. The company deletes minor information discovered without verified parental consent as quickly as possible.

Contact Us

If you have any questions about this Privacy Policy, please contact our Grievance Officer:

TANGERINE VENTURES PVT. LTD.
HD-154, WeWork Zenia, 4th Floor
Thane, Maharashtra 400607, India
Email: contact@enegma.io

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